Our Work
From heritage to high growth: we increased conversion by over 20% for a luxury e-commerce brand.
We were asked to help the company align business goals with long-term customer needs.
Customer Experience Strategy
• Strategy formation for e-commerce and technology companies
• Customer & user research
• CX & UX audits
Competitive Advantage
• Market research and competitor benchmarking
• Analysis of your market performance & brand perception among your target customers
• Uncovering new opportunities to help you expand your horizons and secure your market positioning
Continuous Improvement
• Experimentation & testing: planning and support
• CRO (conversion rate optimisation) activity planning and support
• Personalisation planning and support
• Customer experience & user experience audits
• Team design thinking & coaching workshops
Contact us
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